People

Trade Fairs Live from People

This is why we don’t supply personnel, we provide personalities for every area of activity. People who can keep calm amid the hustle and bustle of a trade fair, people who can create an atmosphere with warmth and competence in which you can concentrate fully on your trade fair guests. 

We retain our hostesses and service employees with a good working atmosphere and continue to train them consistently through training courses. We also take time for careful and complete onsite briefings. We employ professionals as barkeepers, baristas and presenters who can also master special challenges. And of course our employees wear clothing that always fit their area of work.

Melles & Stein’s people speak many foreign languages – and they can smile in them all.

• Service & Bar

  Quick, friendly, professional – that’s how service should be.

  Our service personnel stay cheerful when the visitors start flooding in. They’ve got everything under control, in the kitchen and at the bar, and ensure a great atmosphere where your guests can feel comfortable.

  

  

  

  

  

  

  

  

   

• Reception & Information

  Our hostesses cut a fine figure – at the counter, when advising guests or taking care of your VIP clients. They warmly greet your clients, set up contacts, coordinate appointments and are ready and willing to step in and help when and where they can – well-prepared, in several languages and with a confident and welcoming smile.

  

  

  

  

  

  

  

  
• Presenters & Promoters

  Our presenters and promoters bring your concepts to life and are excellent at attracting the attention of your visitors. With a sense of timing and the appropriate mode of address, they share the positive experience of your products with clients, creating ideal channels of communication and winning new, quality contacts.

  Our professional presenters are experts at directing more attention to your product presentations. Whether you want it serious or lively, they’re always competent and engaging, in whatever language you need.

  

  

  

  

  

  

  

  
• Outfits

  Finishing touches are a must. Uniform apparel worn by our exhibition staff underlines the professionalism of your presence at the fair down to the last detail.

  We have a comprehensive collection of outfits. You select the style and the colours, we will recommend the right outfit for your requirements – whether professional, elegant, fun or modern.

  And if you require something really unique, we are happy to create customised designs made to your specifications.

  

  

  

  

  

  

  

  
• Training

  You expect an excellent team at your trade fair stand. For that to happen, a lot of other things have to be done first.

  1. Interview
  First we interview all applicants personally. We want to get to know the people who will be working with you. We look for strengths and special talents which may not have been included in the application. This is the only way we can find out who will be ideal for you.

  2. Training
  The next step is our Melles & Stein training. We check existing know-how in practical tests. We give training in ideal behaviour for every area of activity (from the rules of service to the theory of communication). The newly-acquired knowledge is then put into practice through practical exercises. Immediately afterwards, every participant receives a comprehensive evaluation.

  3. Evaluation
  Even our most experienced hostesses and hosts have to be able to show that they are up-to-date. We provide continual feedback from our clients, chief hostesses and project managers so that our booker always knows who to select for each event.

  4. Briefing
  Before every trade fair event opens, our project managers meet with the selected hostess team to provide instructions and information. We discuss all important points to do with the trade fair, your individual requirements and your stand and all upcoming assignments to ensure everything runs perfectly from the very first morning. 

  As you can see, there are a lot of things to be done before things really start to happen – we take time to get to know our hostesses well, and to enable them to get the Melles & Stein feeling. To do this, we are willing to take time. We’re interested and we listen – because we believe in what we do. Reliability is our passion, and we can’t imagine it any other way. The reward is hostesses who love to work with us and provide top-quality services for our clients.